Privacy Policy Permata88 — Personal Data Protection for Malaysian Players

1. Introduction

Permata88 ("we", "Platform", or "Company") respects the privacy of every user and is committed to protecting the personal data you share with us. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information when you use the permata88.win website and all related services.

This document should be read alongside Terms and Conditions permata88 and together form the complete agreement between you and us regarding the use of the platform. If you disagree with any part of this policy, please discontinue use of the platform and contact us to learn about your options.

Permata88 operates in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and applicable international data protection standards. We update this policy from time to time to reflect changes in our practices or new legal requirements.

2. Types of Personal Data We Collect

Permata88 collects various types of information depending on how you interact with our platform. This includes:

2.1 Personal Identification Information

• Full name as it appears on your official identification document.
• Date of birth and national ID or passport number (for KYC verification purposes).
• Current residential address.
• An active mobile phone number.
• A valid and active email address.

2.2 Financial Information

• Bank account details (account number and account holder name) for deposit and withdrawal purposes.
• Phone number linked to your eWallet (DuitNow, Touch 'n Go, GrabPay, Boost).
• Transaction records including deposits, withdrawals, wagering, and wins.

2.3 Technical Information

• The IP address of the device used to access the platform.
• Device type, operating system, and web browser version.
• Cookie data and similar tracking technologies.
• Platform activity logs including login times, games played, and session duration.

3. How We Use Your Data

The personal data we collect is used for lawful and limited purposes, including:

• Process account registration and verify your identity through the KYC process.
• Process deposits, withdrawals, and all financial transactions securely and accurately.
• Provide responsive customer support in both Malay and English.
• Detect and prevent fraudulent activity, money laundering, and unauthorised access.
• Meet legal compliance obligations and applicable regulatory requirements.
• Send important communications related to your account, such as transaction confirmations and security notices.
• Analyse usage patterns to improve platform performance and user experience.
• Send promotional information and special offers (only if you have consented to receive them).

4. Data Sharing with Third Parties

Permata88 does not sell, rent, or share your personal data with third parties for their own marketing purposes. However, there are limited situations where we may need to share your data, namely:

• Payment Service Providers: Data required to process your financial transactions is shared with registered and licensed payment processors.
• Technology Providers: Companies that provide the technical infrastructure, cloud storage, and security services supporting our platform's operations.
• Legal Requirements: Permata88 will disclose data when required by court order, law enforcement investigation, or a valid regulatory obligation.
• Rights Protection: In situations where it is necessary to protect the rights, property, or safety of Permata88, our users, or the general public.

All third parties we work with are bound by strict data protection agreements and are not permitted to use your data for any purpose other than those specified.

5. Data Security

Permata88 continuously invests in the latest security infrastructure to protect your personal data from unauthorized access, disclosure, alteration, or unlawful deletion.

• 256-bit SSL encryption for all data transmission between your device and our servers.
• Password storage using irreversible hashing algorithms.
• Round-the-clock security monitoring by a dedicated cybersecurity team.
• Financial data segregation within separately protected environments.
• Regular penetration testing by independent security experts.
• Multi-layered access controls for all internal systems that store user data.

While we employ the best security measures available, no digital system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and for notifying us immediately if you suspect any unauthorized access to your account.

6. Cookies and Tracking Technologies

Permata88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences such as language and display settings to deliver a more personalised experience.
• Analytics Cookies: Helps us understand aggregate usage patterns for platform improvements.

You can manage cookie settings through your web browser, but please note that disabling certain cookies may affect platform functionality.

7. Your Rights Over Personal Data

As a permata88 user, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA:

To exercise any of the above rights, please contact the permata88 customer support team via live chat within the platform. We will respond to your request within 30 business days.

8. Data Retention Period

Permata88 retains your personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.

9. International Data Transfers

Permata88 operates primarily in Malaysia, but the use of international cloud infrastructure providers may involve storing or processing data outside Malaysia. In all such cases, we ensure that protection equivalent to or higher than Malaysia's PDPA standards is applied through binding data transfer agreements.

All our technology partners that receive internationally transferred data are companies that comply with internationally recognized data protection standards and are bound by strict data protection terms in their service agreements with permata88.

10. Children's Privacy

The permata88 platform is intended exclusively for adults aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18. If we discover that a child's data has been collected without our knowledge, it will be deleted immediately and the account in question will be closed.

If you believe that a minor has created an account on Permata88, please contact our support team immediately so that appropriate action can be taken.

11. Links to Other Websites

The permata88 platform may contain links to third-party websites in certain contexts. This Privacy Policy applies solely to the permata88 platform. We are not responsible for the privacy practices or content of any third-party websites you may access via those links. We encourage you to review the privacy policy of every website you visit.

12. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal data, please contact the Permata88 Data Protection Officer (DPO) via: